Notice: These terms should be reviewed by qualified legal counsel before accepting paying clients.
Effective Date: July 2026 · Last Updated: July 2026
By accessing this website or engaging the services of MapleCase AI (“we,” “our,” or “us”), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use this website or engage our services. These terms apply to all visitors to this website and to all clients who engage the Dental Clinic Automation System service.
MapleCase AI operates the Dental Clinic Automation System. We are based in Edmonton, Alberta, Canada. Our services are available to dental clinics across Canada.
This website is provided for informational purposes. You may use this website to learn about our services, request a demo, and contact us. You agree not to use this website for any unlawful purpose or in any way that could damage, disable, or impair the website. We reserve the right to restrict access to this website at any time without notice.
The Dental Clinic Automation System is a configurable automation service designed to help dental clinics manage patient inquiries, appointment reminders, intake forms, no-show recovery, recall campaigns, review requests, and weekly reporting. The service is implemented using third-party platforms including Airtable, Make.com, Gmail, Tally, and optionally SMS providers and booking systems.
The specific scope of work, platforms used, and configuration details are determined during the onboarding process and outlined in a separate service agreement. These Terms of Service govern the general relationship between you and us.
Submitting a demo request through this website or a connected scheduling tool does not create a binding service agreement. A demo is an exploratory conversation to assess whether the service is appropriate for your clinic. No payment is required to book or attend a demo.
The founding clinic offer described on this website is subject to availability and may be withdrawn or modified at any time prior to a signed service agreement. The offer is currently limited to a small number of founding clinics. The specific terms of any founding clinic engagement are set out in a written service agreement signed by both parties.
Unless otherwise agreed in writing, our service engagements are provided on a month-to-month basis. There is no minimum term commitment under the founding clinic offer. Either party may terminate the engagement subject to the cancellation terms in the service agreement.
Setup and implementation involves configuring third-party platforms according to the clinic’s workflow, systems, and preferences. Implementation timelines depend on the clinic’s existing systems, integration requirements, and the complexity of the configuration. We do not guarantee implementation within a specific timeframe.
The clinic is responsible for:
The Dental Clinic Automation System is built on third-party platforms. Where applicable, the clinic maintains its own accounts with these platforms and pays third-party costs directly. Third-party platforms may include Airtable, Make.com, SMS providers, booking or calendar platforms, and other software selected during onboarding.
We are not responsible for the terms, pricing, availability, or conduct of any third-party platform. Changes to third-party platforms — including price increases, feature changes, or discontinuation — may affect the operation of the configured system. We will make reasonable efforts to address such changes but cannot guarantee uninterrupted service if a third-party platform changes materially.
Payment terms, including monthly fees, billing dates, and accepted payment methods, are set out in the service agreement. Fees are payable in Canadian dollars. We reserve the right to suspend service in the event of non-payment, as described in the service agreement.
Either party may cancel the service engagement in accordance with the cancellation provisions in the service agreement. Cancellation typically requires written notice. No refunds are provided for partial months unless specifically agreed in writing.
We do not guarantee any specific business outcomes from the use of the Dental Clinic Automation System. We make no representations or warranties regarding:
Results depend on the clinic’s existing workflow, data quality, patient communication practices, staff engagement, and implementation. The service is designed to automate repetitive administrative tasks and support more consistent patient communication — it does not replace clinical judgment, professional advice, or clinic management decisions.
The clinic retains ownership of all patient data and business data entered into or processed through the configured system. Where clinics maintain their own Airtable and third-party accounts, the clinic controls and owns the data held in those accounts. We do not claim ownership of any client data.
Both parties agree to maintain the confidentiality of non-public information shared during the engagement. This includes clinic workflows, patient data accessed during configuration and testing, and service pricing. Neither party will disclose confidential information to third parties without the other’s consent, except as required by law.
All content on this website, including text, design, and structure, is owned by or licensed to MapleCase AI. You may not reproduce, distribute, or use website content without our prior written permission.
The clinic retains ownership of its branding, patient records, and proprietary business information. We retain ownership of our implementation methodology, configuration templates, and internal processes.
You agree not to use this website or our services to:
We do not guarantee uninterrupted availability of the configured automation system. Service may be affected by third-party platform outages, maintenance, configuration changes, or other factors outside our control. We will make reasonable efforts to address service disruptions promptly.
To the maximum extent permitted by applicable law, MapleCase AI and its personnel will not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of this website or the Dental Clinic Automation System, including but not limited to lost revenue, lost patients, or business interruption.
Our total liability to you for any claim arising out of or in connection with our services will not exceed the total fees paid by you in the three months preceding the event giving rise to the claim.
You agree to indemnify and hold harmless MapleCase AI and its personnel from any claims, losses, or damages (including legal fees) arising from your use of our services, your breach of these terms, or your violation of any applicable law or third-party rights.
We may terminate or suspend access to our services immediately, without prior notice, if you materially breach these terms or the service agreement, engage in conduct that we reasonably believe is harmful to us or others, or fail to pay fees when due. Upon termination, provisions that by their nature should survive will remain in effect.
We may update these Terms of Service from time to time. Updated terms will be posted on this page with a revised effective date. Continued use of this website or our services after the effective date constitutes acceptance of the revised terms.
These Terms of Service are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of Alberta, Canada.
For questions about these terms, contact us at:
For questions about these terms, contact us at hello@maplecase.ai
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